Sample: Volunteer Reception and Registration Centre Plan


Supports organisations in planning for the use of Volunteer Reception and Registration Centres within their Spontaneous Volunteer operations. 

The purpose of the Volunteer Reception and Registration Centres is to ensure that all volunteers can gather to be provided with vital information, personal protective equipment, tools, coordination before and after their shift. These Centres are also an integral part of the [Name of Organisation]’s ability to complete, and verify the Spontaneous Volunteers’ registration. Regardless of the size of the Spontaneous Volunteer operations, the Volunteer Reception and Registration Centre/s will be used to support the management and coordination of Spontaneous Volunteers including for:

  • Registration.
  • Screening.
  • Tasking.
  • Briefing/debriefing.
  • Distribution of equipment such as personal protective equipment and tools.

It is important to note that while in most instances, volunteers will pre-register with Volunteering Queensland’s Emergency Volunteering – Community Response to Extreme Weather (EV CREW), [Name of Organisation] will need to verify the information collected through the pre-registration process for volunteers that they utilise and are likely to require additional information from each individual. This process may require a face to face meeting. The Volunteer Reception and Registration Centre will also be required when there:

  • is lack of internet connectivity
  • are large numbers of people turning up to the disaster site or council building
  • are large numbers of volunteers are required and cannot be sourced through EV CREW